FAQ

Is COD (Cash on Delivery) available?

Yes, COD is available for every customer’s convenience. However, paying by UPI/Card/Net Banking, you will get an additional 10% instant Discount.

How long will it take to get my orders?

For prepaid orders, we dispatch our gadgets either the same or the next business day. Delivery times typically range from 3-6 working days after dispatch, varying by the recipient’s city. COD orders MAY take additional processing time.

Is shipping really FREE?

Yes, shipping is free on all prepaid orders across India. You get a 5% extra OFF if you choose prepaid options.

Do you provide a refund or return in case I face any issue with the product?

Yes, we offer a 7-day return window post-delivery for products with damage or manufacturing defects. To initiate a return, please reach out to us through your preferred channel- support@uneeqbox.com, +91 7400465845, or WhatsApp for prompt assistance.

If your product arrives damaged, we request an unboxing video to help us verify and address your concern. Refunds for UPI transactions are processed within 48 hours, and for other payment methods, up to 7 days after inspection. We handle all costs for returns of damaged or incorrect items. Rest assured, we’ll assist you with a full refund once we receive the returned product

How long will it take to receive a tracking number?

You will receive a tracking number within 1-2 days after your order has been dispatched.

Will I receive a confirmation number when I place my order?

Yes, you will receive an order confirmation shortly after placing your order. If you do not receive confirmation within 12 hours, please contact us at support@uneeqbox.com or call us at +91 7400465845.

Who can I contact if I have a problem with my order?

For any order-related issues, please contact us at support@uneeqbox.com or call us at +91 7400465845.

How can I pay?

We accept all major credit cards, debit cards, UPI, net banking, and cash on delivery for most locations.

Is Checkout on this site safe and secure?

Yes, you can be assured that all purchases on our site are safe and secure. We use only the most reliable & secure payment gateways for your safety.

How to cancel my order?

If you wish to cancel your order, please contact us with your order number at support@uneeqbox.com OR WhatsApp us within 12 hours of placing your order.

What should I do if my order is damaged upon delivery?

We understand that sometimes things happen during delivery, and your item might arrive damaged. We want to assure you that we’re here to help!

Here’s how you can make things easier in case of any damage:

  • If you notice the packaging is damaged upon delivery, please don’t accept it. Simply refuse the package and reach out to our friendly support team at support@uneeqbox.com with your Order ID. We’ll take care of everything from there.

  • In case the damage isn’t visible until you open the box, we highly recommend recording a short unboxing video. This will help us quickly assess the situation and get a replacement on its way to you as soon as possible.

By providing us with this information, you’re helping us ensure the best possible experience for all our customers. We appreciate your understanding and cooperation!

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

Sample ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired samples, it is recommended that you make your payment within 60 minutes of checking out.

How are return charges applied?

If the return is not due to product damage or receiving a different product, a return shipping charge of Rs.180 (subject to change based on parcel size) will be deducted from your refund amount which will be provided after inspection of the recieved item. Remember, the return Item should be in original & unused condition with intact packaging and labels.